This privacy policy governs how we collect, use, process, and protect personal and operational data when using Sutumatic websites, services, and systems provided by Sutum Information Technology LLC (National ID: 7029130866).
1 Scope of Privacy Policy
This policy applies to all Sutumatic websites, services, and systems.
2 Role of Sutumatic and the Customer
Sutumatic acts as a technical service provider for data processing.
3 Data We Collect
We collect multiple types of data including registration data, user data, operational data, end-customer data, payment data, and technical data.
4 How We Collect Data
We collect data when you use our platform, forms, systems, or communicate with us. Some data is collected automatically via cookies and analytics.
5 Purposes of Data Use
We use data for account management, service delivery, billing, support, improvement, security, and legal compliance.
6 Legal Basis for Data Processing
We process data based on contract execution, legal compliance, legitimate interests, and user consent.
7 Data Sharing with Third Parties
We do not sell customer data. We may share data with service providers, payment processors, and authorities when required by law.
8 WhatsApp & Meta Services
WhatsApp and Meta services are subject to their own terms and policies.
9 End-Customer Data
The customer is responsible for obtaining consent from their end-customers for data collection.
10 Cookies
We use cookies for site operation, preferences, analytics, and security.
11 Analytics Tools
We use analytics tools to track website performance and usage patterns.
12 Data Security
We take reasonable technical and organizational measures to protect data.
13 Customer Data Protection Responsibilities
Customers must use strong passwords, manage user permissions, and notify us of any suspected breaches.
14 Data Retention
We retain data during the subscription period and up to 6 months in read-only mode after termination.
15 Data Subject Rights
Data subjects have rights including access, correction, deletion, and objection. Contact info@sutomatic.com.
16 Data Deletion or Unlinking Request
Deletion requests are processed within a reasonable timeframe, subject to legal and backup obligations.
17 Data Transfer Outside the Kingdom
Some data may be processed or hosted outside Saudi Arabia with appropriate safeguards.
18 Marketing & Notifications
We send operational and security notifications. Marketing messages require consent and can be opted out.
19 Use of Customer Name and Logo
We may use customer names and logos for marketing with opt-out rights.
20 External Links
External links are subject to third-party privacy policies.
21 Children's Privacy
Our services are for businesses, not children.
22 Privacy Complaints & Inquiries
Contact info@sutomatic.com for privacy complaints with full details.
23 Policy Changes
We may update this policy with notice of material changes.
24 Acceptance
By using Sutumatic, you accept this privacy policy.
25 Contact Information
Sutum Information Technology LLC — National ID: 7029130866 — Email: info@sutomatic.com