Question 1

Is there a free trial?

Accepted Answer

Yes! We offer a 30-day free trial including all Pulse plan features — no credit card required.

Question 2

How does payment work?

Accepted Answer

Subscription fees are paid monthly or annually in advance. We support Mada, Visa, Mastercard, Apple Pay, and STC Pay.

Question 3

Can I upgrade my plan later?

Accepted Answer

Yes. You can upgrade from Wamdh to Nabdha or Afaq at any time. Differences are calculated proportionally.

Question 4

Is my data secure with Sutumatic?

Accepted Answer

Yes. We use SSL/TLS encryption, daily backups, secure servers in Saudi Arabia, and comply with highest security standards.

Question 5

How do I connect with ZATCA?

Accepted Answer

Sutumatic is fully compliant with ZATCA requirements. QR codes are auto-generated and connected to ZATCA gateway.

Question 6

Can I add extra users?

Accepted Answer

Yes. Each plan includes a set number of users, and you can add more for a small monthly fee with full permission control.

Question 7

Can I manage multiple branches?

Accepted Answer

Yes. Wamdh supports 1 branch, Nabdha up to 3, and Afaq up to 5. Additional branches can be added as extras.

Question 8

Is 24/7 support available?

Accepted Answer

Support is available Sun–Thu (9 AM – 9 PM) via WhatsApp and email. Afaq plan includes priority support.

Question 9

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel anytime. Your account enters read-only mode for 6 months after cancellation.

Question 10

Does Sutumatic support English?

Accepted Answer

Yes, all Sutumatic systems are bilingual (Arabic/English). Switch languages easily from the dashboard.

Question 11

How do I start my free trial?

Accepted Answer

Click "Start Free", enter your details, choose a plan, and confirm via OTP sent to your WhatsApp. Ready in 2 minutes!

Question 12

Is Sutumatic suitable for small businesses?

Accepted Answer

Absolutely! Wamdh plan is designed for small and medium businesses. Upgrade as you grow.

Pharmacy

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